Basic Information
- Total Positions 1
- Experience: 1-3 Years
- Job Type fulltime
- Travel Required: Not Specified
- Minimum Education: Bachelors
- Salary Range: Confidential PKR
- Gender: Any
- Max Age Limit: 21-35 Years
REQUIRED SKILLS
customer support, Line Support, microsoft excel, microsoft word, service center
JOB DESCRIPTION
Zeta Technologies We are looking for Service Center Engineer
Customer Support:
- Respond to Customer’s requests raised via email
- Logging Tickets on Ticketing System, Updating Ticketing System with the latest on all tickets, following internal SOPs based on Industrial Standards.
- Handling basic Tickets as per In house Applications/Systems basic understanding
- Escalating Tickets to relevant teams at 2nd Line
- Follow up on Opened Tickets Internally as per SLAs till resolution
- Updating Customers with progress as per SLAs
- Tickets Reports and Analysis on Daily, Weekly and Monthly basis
NMS Monitoring (Basics):
- Real time monitoring on NMS, and escalating Alarms as per severities with relevant teams
- Investigate and compile data on repetitive alarms
- Escalate any risks in Operations on the basis of repetitive alarms with 2nd Line Support / TechOps Lead
- Follow up with responsible persons for resolving escalated/pending alarms
Required Key:
- Microsoft Excel/Word proficiency, Good English Communication, Professional Email ethics.
Additional preferred:
- ITIL (Incident/Change Management) understanding, Understanding/Skills in Networks/GSM/SS7 (particularly SMS) is a plus.
- Up to 1 year 1st line support / Customer Support experience in IT/Telecom Industry’s Operations.
0 40 hours per week Information Technology- 1-3 Years
- fulltime
- Bachelors
- 21-35 Years
