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Customer Care Jobs in islamabad Pakistan

Search results - 1 Vacancies found

  • Keyword: Customer-service
  • City: Islamabad
Islamabad Pakistan Expiry Date: 23 Jan 2021
Basic Information
  • Total Positions 1
  • Experience: 2-5 Years
  • Job Type fulltime
  • Travel Required: Not Specified
  • Minimum Education: Bachelors
  • Salary Range: Confidential PKR
  • Gender: Any
  • Max Age Limit: 22-36 Years
REQUIRED SKILLS
    Customer Service, customer support, software support
JOB DESCRIPTION

Asterisk Solutions

We are looking for Software Support Technician

Responsibilities:

  • Serve as a first point of contact for all Clients, ensuring that all customer support requests are entered into our incident ticketing system
  • Create incidents in the ticketing system from e-mails sent to the general Support e-mail address
  • Assigning incidents to Support staff from our non-categorized Ticket queue
  • Resolve technical incidents based on your level of expertise and escalate issues as needed to higher level technicians, management, and/or other departments
  • Support employee inquiries regarding customer reported technical issues
  • Verbal communication to Management and written communication to customers on status of issues

Requirements:

  • College or equivalent degree in Computer Science, Information Technology, or related field
  • Basic SQL knowledge: I.E. Inserts, Updates, Selects
  • Relational database experience is a plus
  • Ability to work well with other employees
  • Exceptional customer service skills
  • The ability to take ownership of issues, accountability
  • Should have an American Accent and should be very fluent in communication.

0 40 hours per week Information Technology
  • 2-5 Years
  • fulltime
  • Bachelors
  • 22-36 Years
  • We are looking for Software Support Technician

    Responsibilities:

    • Serve as a first point of contact for all Clients, ensuring that all customer support requests are entered into our incident ticketing system
    • Create incidents in the ticketing system from e-mails sent to the general Support e-mail address
    • Assigning incidents to Support staff from our non-categorized Ticket queue
    • Resolve technical incidents based on your level of expertise and escalate issues as needed to higher level technicians, management, and/or other departments
    • Support employee inquiries regarding customer reported technical issues
    • Verbal communication to Management and written communication to customers on status of issues

    Requirements:

    • College or equivalent degree in Computer Science, Information Technology, or related field
    • Basic SQL knowledge: I.E. Inserts, Updates, Selects
    • Relational database experience is a plus
    • Ability to work well with other employees
    • Exceptional customer service skills
    • The ability to take ownership of issues, accountability
    • Should have an American Accent and should be very fluent in communication.