Basic Information
- Total Positions 1
- Experience: 5 Years
- Job Type fulltime
- Travel Required: Not Specified
- Minimum Education: Bachelors
- Salary Range: Confidential PKR
- Gender: Male
- Max Age Limit: 28-35 Years
REQUIRED SKILLS
- Agile Methodology, operations management, operations planning, sql query writing
JOB DESCRIPTION
Arcana Info We are looking for Operations Manager (Middleware Support) Responsibilities: Requirements: Qualification: Experience:
- 5 Years
- fulltime
- Bachelors
- 28-35 Years
We are looking for Operations Manager (Middleware Support)
Responsibilities:
- Manage Digital Layer (Middleware) Production environment operations
- Proactively monitor and provide Level 1/2/3 support for Digital Layer platform
- Reduce business and system failure on platforms
- Responsible for engaging relevant teams for fixing issues within agreed SLA
- Ensure timely issue resolution through effective communication and collaboration with internal and external stakeholders
- Ownership of all Operational Documentation for client
- Support in Operations related activities during projects e.g. requirement analysis, design, implementation, reporting, logging and documentation
- Operational support to Application and Development the team during projects / Go-Live e.g. Active Monitoring, Alerts Configuration, Pre/Post Sanity
- In-placing Data Policies e.g. Migration, Retention, Indexing, Backup, Security
- Manage operations team as per roaster/shifts
- Multitasking and working cross-functionally with different business units
Requirements:
- Strong Operations background in Applications (Web/Mobile) and troubleshooting skills
- Experience in managing multiple teams/stakeholders at a time
- Experience of implementing improvement initiatives or leading change projects
- Basic understanding of operational requirements
- Efficient and optimized SQL Query writing skills (simple, complex)
- Familiar with Agile Methodology (for end to end flow understanding)
- Soft skills (communication, ability to work in team, focus on Customer Service and delivery, take ownership, problem-solving, time management, multitasking)
- Employees should expect to work on weekends and after office hour due to operational requirements.
Qualification:
- Minimum Bachelor’s degree in Computer Science/Software engineering or equivalent from HEC recognize institute.
Experience:
- 5+ years’ experience in Operations role (Software / Applications) Industry: Telecommunication / Banking Functional Area: Applications Development Designation Level: Assistant Manager Reporting To: Manager