Ibex. Jobs in Pakistan | RightJobs.pk

Ibex.

Pakistan, Karachi
Company Information

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Head quartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience.

Delivering innovation for over 14 years, IBEX Global offers an integrated suite of services in a wide range of industrial sectors including but not limited to financial, telecommunications, marketing, human resources, retail, energy, travel, automobile, technology, healthcare and insurance industries to support and streamline an expansive array of customer-facing solutions. Its global network of offices is a cost-effective and strategic way to outsource key customer management and back office requirements to a partner with Fortune 100 project experience.

Vacancy List
Karachi Pakistan Expiry Date: 05 Oct 2018
Basic Information
  • Total Positions 1
  • Experience: 2-5 Years
  • Job Type fulltime
  • Travel Required: Not Specified
  • Minimum Education: MBBS
  • Salary Range: Confidential PKR
  • Gender: Any
  • Max Age Limit: 35-45 Years
REQUIRED SKILLS
    medical care, patient care
JOB DESCRIPTION

Ibex.

Ibex is looking for Online Doctor.

Responsibilities:

  • To answer the inbound calls of the Patients/their relative and Health Care Providers along with dialing the provided leads for follow up on regular basis.
  • To ensure that highest level of quality Patients care is delivered based on pre-defined quality benchmarks.
  • To have extensive understanding of FAQs so ensure smooth delivery of information the Patients.
  • Maintain the highest level of knowledge regarding relevant diseases and products to enable them to create more positive customer experience at every touch point with Patients, their care givers and Health Care Professionals.
  • To have extensive exposure to and first-hand knowledge of the relevant culture names addresses and language.
  • Ensure compliance with all company policies, procedures and practices.
  • Provide Medical or Treatment Information to patients and other customers in a way that avoids giving treatment, medical or personal advice.
  • Knowledge of the processes outlined for: Case Handling| Call backs Escalations Forwarding Reporting / Data Logging

Requirements:

  • MS Office particularly MS Excel (Spreadsheet)
  • Empathy, hospitality & excellent communication skills in Urdu & English.
  • MBBS and PMDC certification

0 40 hours per week BPO
  • 2-5 Years
  • fulltime
  • MBBS
  • 35-45 Years
  • Ibex is looking for Online Doctor.

    Responsibilities:

    • To answer the inbound calls of the Patients/their relative and Health Care Providers along with dialing the provided leads for follow up on regular basis.
    • To ensure that highest level of quality Patients care is delivered based on pre-defined quality benchmarks.
    • To have extensive understanding of FAQs so ensure smooth delivery of information the Patients.
    • Maintain the highest level of knowledge regarding relevant diseases and products to enable them to create more positive customer experience at every touch point with Patients, their care givers and Health Care Professionals.
    • To have extensive exposure to and first-hand knowledge of the relevant culture names addresses and language.
    • Ensure compliance with all company policies, procedures and practices.
    • Provide Medical or Treatment Information to patients and other customers in a way that avoids giving treatment, medical or personal advice.
    • Knowledge of the processes outlined for: Case Handling| Call backs Escalations Forwarding Reporting / Data Logging

    Requirements:

    • MS Office particularly MS Excel (Spreadsheet)
    • Empathy, hospitality & excellent communication skills in Urdu & English.
    • MBBS and PMDC certification
Karachi Pakistan Expiry Date: 05 Oct 2018
Basic Information
  • Total Positions 2
  • Experience: 1-2 Years
  • Job Type fulltime
  • Travel Required: Not Specified
  • Minimum Education: Bachelors
  • Salary Range: Confidential PKR
  • Gender: Any
  • Max Age Limit: 25-35 Years
REQUIRED SKILLS
    consultation, quality assurance
JOB DESCRIPTION

Ibex.

Ibex is looking for Quality Assurance Advisor.

Responsibilities:

  • Quality Assurance promotes ibex strategy by providing valuable quality evaluations and reporting information to better equip our operational, training and HR counterparts on their decision making strategy and execution, to continue to develop superior technology and capability for quality systems that shall provide both value and differentiation.
  • The candidate needs to be energetic and self-motivated to play a key role in a dynamic, growing technology based company.

Requirements:

  • Excellent Communication Skills
  • Experienced candidates will be given preference
  • Minimum Graduation

0 40 hours per week BPO
  • 1-2 Years
  • fulltime
  • Bachelors
  • 25-35 Years
  • Ibex is looking for Quality Assurance Advisor.

    Responsibilities:

    • Quality Assurance promotes ibex strategy by providing valuable quality evaluations and reporting information to better equip our operational, training and HR counterparts on their decision making strategy and execution, to continue to develop superior technology and capability for quality systems that shall provide both value and differentiation.
    • The candidate needs to be energetic and self-motivated to play a key role in a dynamic, growing technology based company.

    Requirements:

    • Excellent Communication Skills
    • Experienced candidates will be given preference
    • Minimum Graduation
Karachi Pakistan Expiry Date: 05 Oct 2018
Basic Information
  • Total Positions 1
  • Experience: 1-2 Years
  • Job Type fulltime
  • Travel Required: Not Specified
  • Minimum Education: Bachelors
  • Salary Range: Confidential PKR
  • Gender: Any
  • Max Age Limit: 25-30 Years
REQUIRED SKILLS
    banking, customer care, customer support
JOB DESCRIPTION

Ibex.

Ibex. is looking for Phone Banking Officer.

Responsibilities:

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Requirements:

  • Banking & Finance knowledge (basic level)
  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Possess Knowledge of Call Centre Operations
  • Must be flexible to work in shifts
  • Good English communication skills

0 40 hours per week BPO
  • 1-2 Years
  • fulltime
  • Bachelors
  • 25-30 Years
  • Ibex. is looking for Phone Banking Officer.

    Responsibilities:

    • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
    • Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
    • Follow up to ensure that appropriate actions were taken on customers’ requests.
    • Refer unresolved customer grievances or special requests to designated departments for further investigation.

    Requirements:

    • Banking & Finance knowledge (basic level)
    • Proficient with MS Office particularly MS Excel (Spreadsheet)
    • Possess Knowledge of Call Centre Operations
    • Must be flexible to work in shifts
    • Good English communication skills
Karachi Pakistan Expiry Date: 21 Sep 2018
Basic Information
  • Total Positions 1
  • Experience: 1-2 Years
  • Job Type fulltime
  • Travel Required: Not Specified
  • Minimum Education: Bachelors
  • Salary Range: Confidential PKR
  • Gender: Any
  • Max Age Limit: 25-35 Years
REQUIRED SKILLS
    human resource, talent acquisition
JOB DESCRIPTION

Ibex.

Ibex. is looking for Talent Acquisition Officer.

Responsibilities:

  • Responsible for sourcing, attracting, recruiting and Interviewing potential candidates
  • Required to focus on long-term human resources planning and finding appropriate candidates for the positions.
  • Help organization find and retain excellent employees
  • Take steps to ensure positive candidate experience.

Requirements:

  • Extensive recruiting and applicant tracking system experience
  • Excellent abilities in ongoing workload management
  • Exceptional skills in creative problem-solving
  • Outstanding multitasking abilities
  • Superior written and oral communication skills
  • High analytical and reasoning abilities

0 40 hours per week BPO
  • 1-2 Years
  • fulltime
  • Bachelors
  • 25-35 Years
  • Ibex. is looking for Talent Acquisition Officer.

    Responsibilities:

    • Responsible for sourcing, attracting, recruiting and Interviewing potential candidates
    • Required to focus on long-term human resources planning and finding appropriate candidates for the positions.
    • Help organization find and retain excellent employees
    • Take steps to ensure positive candidate experience.

    Requirements:

    • Extensive recruiting and applicant tracking system experience
    • Excellent abilities in ongoing workload management
    • Exceptional skills in creative problem-solving
    • Outstanding multitasking abilities
    • Superior written and oral communication skills
    • High analytical and reasoning abilities
Karachi Pakistan Expiry Date: 21 Sep 2018
Basic Information
  • Total Positions 1
  • Experience: 1-2 Years
  • Job Type fulltime
  • Travel Required: Not Specified
  • Minimum Education: Intermediate A-Level
  • Salary Range: Confidential PKR
  • Gender: Any
  • Max Age Limit: 20-35 Years
REQUIRED SKILLS
    customer care, Customer Service, international sales
JOB DESCRIPTION

Ibex.

Ibex. is looking for International Sales Executive.

Responsibilities:

  • Inbound/outbound calls to promote and sell the product/service.
  • Consolidate existing customer base while building new customer base
  • Ensure customer follow-up all the time
  • Handle customer needs and requirements
  • Respond to customer inquiries and resolve

Requirements:

  • Individual having the Ability to read, writes, and speaks English fluently with good American or Neutral accent “ONLY”.
  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Sales flare
  • Possess Knowledge of Call Centre Operations
  • Must be flexible to work in shifts
  • Excellent communication skills

0 40 hours per week BPO
  • 1-2 Years
  • fulltime
  • Intermediate A-Level
  • 20-35 Years
  • Ibex. is looking for International Sales Executive.

    Responsibilities:

    • Inbound/outbound calls to promote and sell the product/service.
    • Consolidate existing customer base while building new customer base
    • Ensure customer follow-up all the time
    • Handle customer needs and requirements
    • Respond to customer inquiries and resolve

    Requirements:

    • Individual having the Ability to read, writes, and speaks English fluently with good American or Neutral accent “ONLY”.
    • Proficient with MS Office particularly MS Excel (Spreadsheet)
    • Sales flare
    • Possess Knowledge of Call Centre Operations
    • Must be flexible to work in shifts
    • Excellent communication skills