Ibex. Jobs in Pakistan | RightJobs.pk

Ibex.

Pakistan, Karachi
Company Information

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Head quartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience.

Delivering innovation for over 14 years, IBEX Global offers an integrated suite of services in a wide range of industrial sectors including but not limited to financial, telecommunications, marketing, human resources, retail, energy, travel, automobile, technology, healthcare and insurance industries to support and streamline an expansive array of customer-facing solutions. Its global network of offices is a cost-effective and strategic way to outsource key customer management and back office requirements to a partner with Fortune 100 project experience.

Vacancy List
Karachi Pakistan Expiry Date: 08 Feb 2019
Basic Information
  • Total Positions 2
  • Experience: 3-4 Years
  • Job Type fulltime
  • Travel Required: Not Specified
  • Minimum Education: Bachelors
  • Salary Range: Confidential PKR
  • Gender: Any
  • Max Age Limit: 22-35 Years
REQUIRED SKILLS
    full stack, HTML and CSS, Javascript, jquery, mysql, php, postgresql
JOB DESCRIPTION

Ibex.

We are looking for Senior Full Stack PHP Developer

  • Stack and actively contributing to product development within a month of joining
  • Gain a detailed understanding of the complete architecture of our products and services and the position of your product stream in it
  • Develop elegant solutions for complex problems
  • Research and apply industry trends as part of your daily work
  • Actively advocate best practices on a company wide level and ensure the cleanup of suboptimal code
  • Create unit and feature tests of your own work and expand existing test for our existing codebase
  • Contribute to the reliability and efficiency of our current code base
  • Actively participate in code review
  • Ability to work completely independently on routine tasks, if required
  • Ability to be a technical mentor within a product vertical team of front end and back end engineers; Guide other engineers transitioning from Python during their quest to master PHP.

Requirements:

  • Mastery of database management technologies such as MySQL, PostgreSQL, Redis, Riak, and Solr
  • Strong knowledge of different caching layers and strategies
  • Strong knowledge of Git version control system, including cherry-picks, merge strategies, bisect, rebasing and reverts
  • Strong knowledge of scalability and high availability systems
  • Strong understanding of build process management and continuous integration and continuous deployment
  • Ability to be a technical mentor within a product vertical team of front end and back end engineers; Guide other engineers\transitioning from Python during their quest to master PHP
  • Strong algorithms and data structure background
  • Solid understanding of testing methodologies (feature unit tests, component tests, integration tests, etc.)
  • Good understanding of REST, API design, optimization
  • Understanding of provision tools like Docker
  • Strong background of Agile Methodologies such as Kanban, Scrum and XP. Ability to act as a Scrum Master within a team
  • Ability to be a technical mentor within the team of front end and back end engineers
  • Working knowledge of JavaScript, jQuery and Vanilla JavaScript as well as working knowledge of Rich Internet application frameworks like Angular JS

0 40 hours per week Manufacturing
  • 3-4 Years
  • fulltime
  • Bachelors
  • 22-35 Years
  • We are looking for Senior Full Stack PHP Developer

    • Stack and actively contributing to product development within a month of joining
    • Gain a detailed understanding of the complete architecture of our products and services and the position of your product stream in it
    • Develop elegant solutions for complex problems
    • Research and apply industry trends as part of your daily work
    • Actively advocate best practices on a company wide level and ensure the cleanup of suboptimal code
    • Create unit and feature tests of your own work and expand existing test for our existing codebase
    • Contribute to the reliability and efficiency of our current code base
    • Actively participate in code review
    • Ability to work completely independently on routine tasks, if required
    • Ability to be a technical mentor within a product vertical team of front end and back end engineers; Guide other engineers transitioning from Python during their quest to master PHP.

    Requirements:

    • Mastery of database management technologies such as MySQL, PostgreSQL, Redis, Riak, and Solr
    • Strong knowledge of different caching layers and strategies
    • Strong knowledge of Git version control system, including cherry-picks, merge strategies, bisect, rebasing and reverts
    • Strong knowledge of scalability and high availability systems
    • Strong understanding of build process management and continuous integration and continuous deployment
    • Ability to be a technical mentor within a product vertical team of front end and back end engineers; Guide other engineers\transitioning from Python during their quest to master PHP
    • Strong algorithms and data structure background
    • Solid understanding of testing methodologies (feature unit tests, component tests, integration tests, etc.)
    • Good understanding of REST, API design, optimization
    • Understanding of provision tools like Docker
    • Strong background of Agile Methodologies such as Kanban, Scrum and XP. Ability to act as a Scrum Master within a team
    • Ability to be a technical mentor within the team of front end and back end engineers
    • Working knowledge of JavaScript, jQuery and Vanilla JavaScript as well as working knowledge of Rich Internet application frameworks like Angular JS
Karachi Pakistan Expiry Date: 08 Feb 2019
Basic Information
  • Total Positions 1
  • Experience: 1 Years
  • Job Type fulltime
  • Travel Required: Not Specified
  • Minimum Education: Intermediate A-Level
  • Salary Range: Confidential PKR
  • Gender: Any
  • Max Age Limit: 19-30 Years
REQUIRED SKILLS
    cold calling, customer sales, Customer Service, english fluency, international sales
JOB DESCRIPTION

Ibex.

We are looking for Inbound International Sales Executive

  • Inbound calls to promote and sell the product/service.
  • Consolidate existing customer base while building new customer base
  • Ensure customer follow-up all the time
  • Handle customer needs and requirements
  • Respond to customer inquiries and resolve

Requirements:

  • Individual having the Ability to read, writes, and speaks English fluently with good American or Neutral accent “ONLY”.
  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Sales flare
  • Possess Knowledge of Call Centre Operations
  • Must be flexible to work in shifts
  • Excellent communication skills

0 40 hours per week Manufacturing
  • 1 Years
  • fulltime
  • Intermediate A-Level
  • 19-30 Years
  • We are looking for Inbound International Sales Executive

    • Inbound calls to promote and sell the product/service.
    • Consolidate existing customer base while building new customer base
    • Ensure customer follow-up all the time
    • Handle customer needs and requirements
    • Respond to customer inquiries and resolve

    Requirements:

    • Individual having the Ability to read, writes, and speaks English fluently with good American or Neutral accent “ONLY”.
    • Proficient with MS Office particularly MS Excel (Spreadsheet)
    • Sales flare
    • Possess Knowledge of Call Centre Operations
    • Must be flexible to work in shifts
    • Excellent communication skills
Lahore Pakistan Expiry Date: 08 Feb 2019
Basic Information
  • Total Positions 1
  • Experience: 1-2 Years
  • Job Type fulltime
  • Travel Required: Not Specified
  • Minimum Education: Bachelors
  • Salary Range: Confidential PKR
  • Gender: Any
  • Max Age Limit: 21-33 Years
REQUIRED SKILLS
    microsoft office, reporting
JOB DESCRIPTION

Ibex.

We are looking for Reporting Executive

  • Gathering and Analyzing data in support of business cases, proposed projects and business requirements.
  • Provide business intelligence/reporting that assists the team in generating optimal performance.
  • Identifying gaps in information, processes and agents training.
  • Provide insight into the correlation between evaluation criteria and quality results to recommend changes necessary for continued agents’ development.
  • Manage monitoring database, including reporting on trends, agents, teams, centers as it relates to quality monitoring both voice and non-voice interaction.

Requirements:

  • Good Communication Skills in Urdu & English Languages
  • Good Analytical Skills
  • Effective Listening skills
  • Command over MS Office/ specifically Excel is mandatory
  • Must be open to Feedback

0 40 hours per week Manufacturing
  • 1-2 Years
  • fulltime
  • Bachelors
  • 21-33 Years
  • We are looking for Reporting Executive

    • Gathering and Analyzing data in support of business cases, proposed projects and business requirements.
    • Provide business intelligence/reporting that assists the team in generating optimal performance.
    • Identifying gaps in information, processes and agents training.
    • Provide insight into the correlation between evaluation criteria and quality results to recommend changes necessary for continued agents’ development.
    • Manage monitoring database, including reporting on trends, agents, teams, centers as it relates to quality monitoring both voice and non-voice interaction.

    Requirements:

    • Good Communication Skills in Urdu & English Languages
    • Good Analytical Skills
    • Effective Listening skills
    • Command over MS Office/ specifically Excel is mandatory
    • Must be open to Feedback
Karachi Pakistan Expiry Date: 06 Feb 2019
Basic Information
  • Total Positions 1
  • Experience: 1-2 Years
  • Job Type fulltime
  • Travel Required: Not Specified
  • Minimum Education: Bachelors
  • Salary Range: Confidential PKR
  • Gender: Any
  • Max Age Limit: 25-40 Years
REQUIRED SKILLS
    business analysis, data analysis, qa analysis
JOB DESCRIPTION

Ibex.

Ibex is looking for Business Analyst - QA Analytics.

Responsibilities:

  • Gathering and Analyzing data in support of business cases, proposed projects and business requirements
  • Must be able to work independently in a time critical environment and as a part of team on special and ongoing projects
  • Provide business intelligence/reporting that assists the team in generating optimal performance
  • Tabulation and processing of monthly performance based incentives of Operations and support functions
  • Identifying gaps in information, processes and agents training
  • Provide insight into the correlation between evaluation criteria and quality results to recommend changes necessary for continued agents development
  • Manage monitoring database, including reporting on trends, agents, teams, centers as it relates to quality monitoring both voice and non-voice interaction

Requirements:

  • Good communication skills in English/Urdu language
  • Effective listening skills
  • Command over MS Office/ specifically Excel

0 40 hours per week BPO
  • 1-2 Years
  • fulltime
  • Bachelors
  • 25-40 Years
  • Ibex is looking for Business Analyst - QA Analytics.

    Responsibilities:

    • Gathering and Analyzing data in support of business cases, proposed projects and business requirements
    • Must be able to work independently in a time critical environment and as a part of team on special and ongoing projects
    • Provide business intelligence/reporting that assists the team in generating optimal performance
    • Tabulation and processing of monthly performance based incentives of Operations and support functions
    • Identifying gaps in information, processes and agents training
    • Provide insight into the correlation between evaluation criteria and quality results to recommend changes necessary for continued agents development
    • Manage monitoring database, including reporting on trends, agents, teams, centers as it relates to quality monitoring both voice and non-voice interaction

    Requirements:

    • Good communication skills in English/Urdu language
    • Effective listening skills
    • Command over MS Office/ specifically Excel
Karachi Pakistan Expiry Date: 30 Jan 2019
Basic Information
  • Total Positions 1
  • Experience: 1-2 Years
  • Job Type fulltime
  • Travel Required: Not Specified
  • Minimum Education: Bachelors
  • Salary Range: Confidential PKR
  • Gender: Any
  • Max Age Limit: 25-40 Years
REQUIRED SKILLS
    client relationship, quality analysis
JOB DESCRIPTION

Ibex.

Ibex is looking for Quality Advisor International.

Responsibilities:

  • Client Coordination
  • Transaction Monitoring – Calls Evaluations
  • Provide Trending Reports
  • Calibration Facilitation
  • Calls Listening Sessions
  • Provide specific feedbacks via post-monitoring annotations
  • Auditing of transactions performed by OPS team
  • Health Checks on new Processes
  • Monitor & score strategic yet random customer transactions
  • Participate in calibration
  • Call Listening Sessions
  • Reporting

Requirements:

  • Good communication skills in English/Urdu language
  • Effective listening skills
  • Command over MS Office/ specifically Excel
  • Graduation or above

0 40 hours per week BPO
  • 1-2 Years
  • fulltime
  • Bachelors
  • 25-40 Years
  • Ibex is looking for Quality Advisor International.

    Responsibilities:

    • Client Coordination
    • Transaction Monitoring – Calls Evaluations
    • Provide Trending Reports
    • Calibration Facilitation
    • Calls Listening Sessions
    • Provide specific feedbacks via post-monitoring annotations
    • Auditing of transactions performed by OPS team
    • Health Checks on new Processes
    • Monitor & score strategic yet random customer transactions
    • Participate in calibration
    • Call Listening Sessions
    • Reporting

    Requirements:

    • Good communication skills in English/Urdu language
    • Effective listening skills
    • Command over MS Office/ specifically Excel
    • Graduation or above