Histone Solutions Jobs in Pakistan | RightJobs.pk

Histone Solutions

Pakistan, Rawalpindi
Company Information

We provide great services in field of software and websites, focusing on development, designing and efficiency. We are specialized in corporate software and web development. Our main field of interest is web development using custom, frame work as well as CMS technologies



Furthermore we are skilled developer of Amazon web services including AWS-S3, AWS-EC2, AWS-Mturk, AWS-SQS, AWS-FPS and Amazon Affiliate/Associate. Our projects contain a variety of complex databases, content management systems and software development for businesses and organizations of all scales and sizes.

Vacancy List
Rawalpindi Pakistan Expiry Date: 29 Aug 2018
Basic Information
  • Total Positions 2
  • Experience: 1 Years
  • Job Type fulltime
  • Travel Required: Not Specified
  • Minimum Education: 22
  • Salary Range: Confidential PKR
  • Gender: Male
  • Max Age Limit: 21-34 Years
REQUIRED SKILLS
    cold calling, customer dealing, customer support, product listing, writting
JOB DESCRIPTION

Histone Solutions

We are looking for Customer Support Specialist.

  • Answering emails and chats from Seller Legend users
  • Providing support, guidance and assistance to users who are having trouble with Seller Legend
  • Working with product and engineering to identify and escalate technical issues and ensure they are resolved in a timely manner.
  • Evaluating ticket patterns over time and providing suggestions for changes, FAQs, improvements, etc.
  • Assisting with basic administrative tasks as needed.

What you’ll bring

  • A Basis knowhow of Amazon with an emphasis on the Amazon E-Commerce business and how it works, including but not limited to
  • Amazon Product Listings
  • Amazon 3rd party Sellers
  • The Amazon FBA program

Requirements:

  • Experience working in a direct customer-facing role
  • Resourcefulness, attention to detail and a readiness to dive headfirst into user issues
  • Genuine curiosity about why things happen and how to fix them, and loves getting to the bottom of things
  • A passion for making sure the customer gets what they need. Empathy and kindness are musts!
  • Demonstrable problem solving skills, with the ability quickly understand the root of the issue and map out steps to be taken to resolve it
  • Demonstrable writing skills, with a focus on modifying your tone based on the context (customer’s happiness level, urgency of situation, etc.)
  • Preferably Previous experience with support in a startup environment - doing tech support for a product like Seller Legend is very different from working for a run of the mill Pakistani call center

0 40 hours per week Information Technology
  • 1 Years
  • fulltime
  • 22
  • 21-34 Years
  • We are looking for Customer Support Specialist.

    • Answering emails and chats from Seller Legend users
    • Providing support, guidance and assistance to users who are having trouble with Seller Legend
    • Working with product and engineering to identify and escalate technical issues and ensure they are resolved in a timely manner.
    • Evaluating ticket patterns over time and providing suggestions for changes, FAQs, improvements, etc.
    • Assisting with basic administrative tasks as needed.

    What you’ll bring

    • A Basis knowhow of Amazon with an emphasis on the Amazon E-Commerce business and how it works, including but not limited to
    • Amazon Product Listings
    • Amazon 3rd party Sellers
    • The Amazon FBA program

    Requirements:

    • Experience working in a direct customer-facing role
    • Resourcefulness, attention to detail and a readiness to dive headfirst into user issues
    • Genuine curiosity about why things happen and how to fix them, and loves getting to the bottom of things
    • A passion for making sure the customer gets what they need. Empathy and kindness are musts!
    • Demonstrable problem solving skills, with the ability quickly understand the root of the issue and map out steps to be taken to resolve it
    • Demonstrable writing skills, with a focus on modifying your tone based on the context (customer’s happiness level, urgency of situation, etc.)
    • Preferably Previous experience with support in a startup environment - doing tech support for a product like Seller Legend is very different from working for a run of the mill Pakistani call center