Mansha Brothers Jobs in Pakistan | RightJobs.pk

Mansha Brothers

Pakistan, Islamabad
Company Information

Established in 1989, Mansha Brothers is a solution providing company and a leading business enterprise that has more than 30 service centres within Pakistan. Mansha Brothers started as a distributor of Panasonic’s office automation equipment, inside the country. Over the years, the company’s clientele grew and is now inclusive of companies such as Faysal Bank, Coca Cola, PEPSICO, SILKBANK, UFONE, Deutsche Bank and numerous other organizations, institutions and companies, too. Now, it has a huge customer base and clientele in the corporate and telecommunication sector. Mansha Brothers is also a distributor and authorized dealer of APC which happens to have the largest market share in the world. APC is also known to have a special range of products. These products have been and will be introduced by Mansha Brothers, in the region. While the company’s head office is based in Lahore, it also has branches in Faisalabad, Islamabad and Karachi. Our dealers are based in Quetta, Peshawar, Multan and Sialkot, too. Today, Mansha Brothers has over employed over 300 professionals, working in different parts of the country, around the clock. Our customer services representatives are available, 24 hours of the days and throughout the week, to help prospects with their questions and to provide clients with solutions. Mansha Brothers provides customers with cutting-edge technology, integrated vertical solutions and reduces dependence on manpower. These factors contribute towards enhanced returns on investments, growth and development, too.

Vacancy List
Islamabad Pakistan Expiry Date: 23 Apr 2017
Basic Information
  • Total Positions 1
  • Experience: 5-8 Years
  • Job Type fulltime
  • Travel Required: Not Specified
  • Minimum Education: 23
  • Salary Range: PKR40000 - 50000/Month PKR
  • Gender: Male
  • Max Age Limit: 27-45 Years
REQUIRED SKILLS
    communication skills, microsoft excel
JOB DESCRIPTION

Mansha Brothers

Mansha Brothers is looking for Customer Services Manager.

  • Keeps an eye on the progress of the team to ensure client handling on standards. Handle’s telephonic calls to and from engineers for difficult clients where required
  • Keeps identifying training needs of staff and facilitates where required .
  • Devises strategies to avoid repeat calls and getting back drained clients
  • Keeping an eye on MB Software entries done by call agents, route planning and provides relevant reports as and when required to BM/ Director
  • Repair , replacement spare parts list, requisitions, quotations and DCs  approving authority for CS department and owner of relevant pricing and purchases.
  • Compliance with sales and service targets agreed with leadership.
  • Approves and Facilitates office equipment repair and timely deliveries.
  • Stationary/ tools provision approval for workshop, Call center, engineers and 3R  before 10th of every month.
  • Keeps an eye on “Complaint Status” and ensures engineers progress on daily basis
  • Ensures Management and assignment of complaint calls to engineers through call agent, routing through 3R supervisors, contracts and attracting back drained clients
  • Keeps a close eye on customer/ clients feedback on the “Maintenance Slip” and makes feedback calls to ensure feedback given on the maintenance slip
  • Keeping an eye on the pending complaint alerts given by software. Maximum calls should be handled the same day and pending status should remain empty
  • Ensures helping the field staff any technical assistance required
  • Facilitates booking the equipment in workshop if not fixable at client’s end
  • “Complaint Current Day status” report in MBCS must be reviewed on daily basis
  • “CSD weekly report” in MBCS should be discussed on weekly bases with call agents
  • “MB Time manager” in MBCS must be discussed on weekly basis
  • “Copy volume” must be discussed on daily basis to ensure on time services and maintenance required for the equipment
  • “Repeat call” report must be run on daily basis to ensure not having a repeated complaint call.
  • Should make a strategy to ensure business generation through local resources available
  • Render professional wiring services and enabling team to get into tenders in order to generate income
  • Ensuring on time deliveries of such business venues while complying with world class standards 

40,000 40 hours per week Business Development, Customer Care
  • 5-8 Years
  • fulltime
  • 23
  • 27-45 Years
  • Mansha Brothers is looking for Customer Services Manager.

    • Keeps an eye on the progress of the team to ensure client handling on standards. Handle’s telephonic calls to and from engineers for difficult clients where required
    • Keeps identifying training needs of staff and facilitates where required .
    • Devises strategies to avoid repeat calls and getting back drained clients
    • Keeping an eye on MB Software entries done by call agents, route planning and provides relevant reports as and when required to BM/ Director
    • Repair , replacement spare parts list, requisitions, quotations and DCs  approving authority for CS department and owner of relevant pricing and purchases.
    • Compliance with sales and service targets agreed with leadership.
    • Approves and Facilitates office equipment repair and timely deliveries.
    • Stationary/ tools provision approval for workshop, Call center, engineers and 3R  before 10th of every month.
    • Keeps an eye on “Complaint Status” and ensures engineers progress on daily basis
    • Ensures Management and assignment of complaint calls to engineers through call agent, routing through 3R supervisors, contracts and attracting back drained clients
    • Keeps a close eye on customer/ clients feedback on the “Maintenance Slip” and makes feedback calls to ensure feedback given on the maintenance slip
    • Keeping an eye on the pending complaint alerts given by software. Maximum calls should be handled the same day and pending status should remain empty
    • Ensures helping the field staff any technical assistance required
    • Facilitates booking the equipment in workshop if not fixable at client’s end
    • “Complaint Current Day status” report in MBCS must be reviewed on daily basis
    • “CSD weekly report” in MBCS should be discussed on weekly bases with call agents
    • “MB Time manager” in MBCS must be discussed on weekly basis
    • “Copy volume” must be discussed on daily basis to ensure on time services and maintenance required for the equipment
    • “Repeat call” report must be run on daily basis to ensure not having a repeated complaint call.
    • Should make a strategy to ensure business generation through local resources available
    • Render professional wiring services and enabling team to get into tenders in order to generate income
    • Ensuring on time deliveries of such business venues while complying with world class standards 

This job has been Expired