1. Analytical Ability Analyses and integrates numerical, verbal and other information while perceiving relationships, patterns, causes and effects. 2. Acting as role model Act as a role model that lead in a way that reflects METRO values. 3. Ability to arouse enthusiasm in others Encourages and motivates others to achieve goals through enthusiasm and by recognizing their contribution. Uses the leadership style most appropriate the situation. 4. Ability to delegate Establishes and communicates clear boundaries for acceptable behaviour and takes action to address inappropriate behaviour. Regularly reviews the work of team members and gives helpful and meaningful advice to help improve performance. 5. Goal orientation Accepts and tackles demanding goals with enthusiasm. Welcomes demanding goals, working through tough challenges to achieve success. Works hard and puts in longer hours when it is necessary. Seeks progression to roles of increased responsibility and influence.6. Awareness of Competition Able to identify the most important cost drivers in the job and appreciates the financial impact of own work on efficiencies and added value. Demonstrates an understanding of the links between the organization’s structure, goals and capabilities.7. Ability to absorb Information Knows where to find relevant information. Checks facts and data and is able to retrieve and absorb information quickly. Maintains detailed records and is effective in compiling, classifying or categorizing.8. Problem Solving ability Identifies and diagnoses problems and finds solutions to them. Isolates problem areas through effective evaluation of available information and facts, solving problems through the use of appropriate knowledge, procedures and techniques. Questions and challenges assumptions, probing for further information to clarify vague or confusing areas and to ensure all relevant information has been obtained.9. Ability to work as part of team Co-operates and works well with others in the pursuit of organizational objectives and team goals. For differing needs and viewpoints. Develops supportive relationships with colleagues and creates a sense of team spirit.10. Action OrientationGets work right the first time and identifies opportunities for quality and customer service improvement. Work smart to meet customer needs. Recognizes and acts on customer dissatisfaction and inadequate quality.11. Knowledge of customer needs, customer orientationTakes methodical and consistent approach towards customer service and achieving quality results. Build knowledge of customer needs on the bases of customer interaction and behaviours.