HR Outsourcing & ConsultingHR Outsourcing & Consulting
HR Outsourcing & Consulting
Total Position: 1
Job Type: Full Time
Minimum Education: Masters (16 years qualification )
Career Level: Experienced (Non Manager)
Category/Industry: Business Management
Posted Date: 28 december 2016
Experience: 4 - 5 (Years)
Travel Required: Not Specified
Job Shift: Morning
Salary Range: Confidential
Max Age Limit: 24 - 36 Years
Expiry date: 28 march 2017
HR Outsourcing & Consulting is looking for a Guest Relationship Manager (Event Management).The goal is to sponsor a helpful image by honoring guestsâ€™ requests and to achieve high levels of guest satisfaction and engagement.
- Provide direction and leadership to the HEAT(Hotel Emergency and Action Team) and if needed, calls for the evacuation of people and staff from areas affected by fire, flood, bomb threats or civil disturbance.
- Maintain visible image of management at all times.
- Assist employees and guests by handling guest feedback, both written and verbal and include investigations into guest complaints.
- Ensure documentation of all guest related issues.
- Meet, greet and room VIPs and making courtesy calls to guests.
- Conduct daily briefings presenting business issues, hotel information and coach and train colleagues on guest handling skills.
- Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float.
- Familiarity with industryâ€™s latest trends.
- Hands on experience with guest relationship management software.
- Proficiency in English, multilingualism will be considered an asset.
- Guest service orientation and drive.