Pak Elektron LimitedPak Elektron Limited
Pak Elektron Limited
Total Position: 1
Job Type: Full Time
Minimum Education: Bachelors
Career Level: Entry Level
Category/Industry: Sales And Marketing, Customer Care
Posted Date: 18 november 2016
Experience: 2 (Years)
Travel Required: Not Specified
Job Shift: Morning
Salary Range: PKR. 20,000 - 23,000/Month
Max Age Limit: 22 - 38 Years
Expiry date: 18 february 2017
- To receive walk-in customers and handle service inquiries and problems.
- Attend customers’ telephone calls and book their complaints.
- Collect all relevant information of the customer, unit and job request.
- Prepare Job Cards and provide repair time and cost estimate to customers at the time of receiving the unit or booking field complaint.
- Maintain follow-up and coordinate with workshop and field supervisor to maintain updated information on repair status.
- Inform customer in case of change in repair time, cost or extent of agreed work.
- Coordinate with workshop supervisors for delivery of unit to customer after repair.
- Complete the job card in all respects after repair and forward to Accountant for invoicing.
- Prepare and maintain necessary documents and reports.
- MS Office (Word, Excel, PowerPoint)
- Communication Skills,
- Personal Accountability,
- Stress Tolerance,
- Interpersonal Awareness,
- Customer Orientation