Ovex Technologies Pakistan Jobs in Pakistan | RightJobs.pk

Ovex Technologies Pakistan

Pakistan, Islamabad
Company Information

<p>Ovex Technologies is an ISO 9001:2008 certified company that understands the diverse technological needs and demands of an evolving global enterprise. With in-depth expertise over numerous industry verticals, we provide unified customer care and exceptional services through our collaborative customer management model. Our services portfolio includes comprehensive Outsourcing Solutions, driven by our belief in constant innovation and sustained growth.</p>

Vacancy List
TAC Engineer fulltime Ovex Technologies Pakistan Download as PDF
Islamabad Pakistan Expiry Date: 07 Feb 2018
Basic Information
  • Total Positions 4
  • Experience: 2-3 Years
  • Job Type fulltime
  • Travel Required: Not Specified
  • Minimum Education: 22
  • Salary Range: Confidential PKR
  • Gender: Male
  • Max Age Limit: 23-35 Years
REQUIRED SKILLS
    cloud computing, technical support
JOB DESCRIPTION

Ovex Technologies Pakistan

We are looking for a TAC Engineer.
Responsibilities:

  • Work on level 1 & 2 issues to resolve high priority/complex customer issues.
  • Provide remote services to customers on Server and Desktop installation, upgrading and network troubleshooting as well as Network Audits.
  • Review and validate bugs opened by clients and work with Engineering toward resolution.
  • Reproduce customer issues and test new software packages, in a LAB environment.
  • Conduct technical trainings for customers both in house and onsite as required
  • Provide third party product support on designing, installations, integration and troubleshoot
  • Provide on Call Support after hours and on weekends

Requirements:

  • Bachelor Degree in Telecommunications/Computer Science or equivalent work experience
  • Knowledgeable of trouble ticket systems, trouble ticket policies and procedures including escalations and measurements.
  • Strong knowledge of Microsoft Windows Server & client end configuration, troubleshooting and remote deployments etc
  • Knowledge of Virtualization Technologies & VDI support will be preferable Knowledge of TCP/IP networking, DNS, DHCP, LAN, WAN, VPN, and firewalls.
  • Ability to troubleshoot and resolve hardware and software problems Ability to communicate in a cross-cultural environment with multiple personalities Quickly and actively respond to incidents and requests Execute change management activities

0 40 hours per week Customer Care, BPO
  • 2-3 Years
  • fulltime
  • 22
  • 23-35 Years
  • We are looking for a TAC Engineer.
    Responsibilities:

    • Work on level 1 & 2 issues to resolve high priority/complex customer issues.
    • Provide remote services to customers on Server and Desktop installation, upgrading and network troubleshooting as well as Network Audits.
    • Review and validate bugs opened by clients and work with Engineering toward resolution.
    • Reproduce customer issues and test new software packages, in a LAB environment.
    • Conduct technical trainings for customers both in house and onsite as required
    • Provide third party product support on designing, installations, integration and troubleshoot
    • Provide on Call Support after hours and on weekends

    Requirements:

    • Bachelor Degree in Telecommunications/Computer Science or equivalent work experience
    • Knowledgeable of trouble ticket systems, trouble ticket policies and procedures including escalations and measurements.
    • Strong knowledge of Microsoft Windows Server & client end configuration, troubleshooting and remote deployments etc
    • Knowledge of Virtualization Technologies & VDI support will be preferable Knowledge of TCP/IP networking, DNS, DHCP, LAN, WAN, VPN, and firewalls.
    • Ability to troubleshoot and resolve hardware and software problems Ability to communicate in a cross-cultural environment with multiple personalities Quickly and actively respond to incidents and requests Execute change management activities

This job has been Expired